FAQ

Guerrero - FAQs

• Code Date - What does the date printed on the package mean?

  This date is the last day we guarantee our products to meet our high standards for taste and quality.

• Code Date - What does this information printed on the package mean? RC DEC 29 04 L1 03:42

  It is the code date we use to identify the plant that produced the product, the expiration date of the product, and the production line and time. This information helps us for traceability purposes.

• Company information - What is the corporate office address?

  5601 Executive Drive, Suite 800, Irving, TX 75038

• Company information - Where are Guerrero products made?

  Guerrero has 19 manufacturing plants in the United States and 3 in Mexico.

• Food Allergens - Are Wheat Flour tortillas produced in the same lines as corn products?

  No, our corn production lines are dedicated to corn products only. Wheat Flour tortillas are produced in dedicated lines.

• Food Allergens - Is Wheat used in any way to make the corn products?

  No, there are no wheat ingredients or incidental wheat present in the products or on the lines that produce corn products.

• Food Allergens - Do any of your products contain any of the major eight allergen foods?

  Yes, all wheat flour tortillas contain Wheat. The Riquisimas® tortillas contain soy from soy lecithin. Guerrero products do not contain peanuts or any of the other major allergen foods.

• Food Allergens - Is there any wheat, rye, barley, or oats in corn tortillas?

  No, Guerrero corn tortillas do not contain wheat, rye, barley or oat ingredients.

• Food Allergens - Is there a potential for cross-contamination of corn products with wheat ingredients?

  No, all Guerrero plants have strict food safety programs in place, including a very comprehensive Allergen Control Program.

• Food Allergens - Do Guerrero corn products contain gluten?

  No, our Guerrero corn products do not contain gluten. Guerrero corn products are produced with 100% corn flour, wheat ingredients are not added to the formulation. These products include corn tortillas, tortilla chips and tostadas.

• Food Allergens – Is there a potential for a cross-contamination with other allergens (other than wheat)?

  No, some of the producing facilities use ingredients with milk, egg and tree nuts (almond). These ingredients are segregated, and the facilities follow our Allergen Control Program.

  We don’t use ingredients with peanuts, fish, crustacean shellfish or any of the other tree nuts (walnuts, hazelnut, pecan, cashew and pistachio) in our products and we don’t handle them in our facilities.

• Ingredients used - What is the source of mono- and diglycerides listed on the ingredients of flour tortillas?

  The source of mono and diglycerides are vegetable based.

• Ingredients used - Does any of Guerrero products contain ingredients from animal source?

  The only products that are animal based are the Guerrero pork cracklins and chicharrones.

• Ingredients used - Why does Guerrero products use preservatives?

  Preservatives help protect the flavor and the freshness of our products. We use only the minimum amount of preservatives necessary to provide the product its shelf life.

• Ingredients used - Does Guerrero Foods use partially hydrogenated oils?

  No, we do not use partially hydrogenated oils.

• Kosher - Are Guerrero products Kosher?

  Yes, most of our products are Kosher. Look for the Kosher symbol in our packaging. The following products are not Kosher: Pork Rinds.

• Packaging - Are Guerrero plastic bags recyclable?

  Yes, they are recyclable #4.

• Product availability - Where can I purchase Guerrero products?

  Guerrero products are available in most grocery or convenience stores throughout the United States.

• Product availability - I want to start selling Guerrero products in my grocery store, who do I contact?

  Please call our number 1-800-527-1197 extension 5205. We will direct you to the Sales office in your area.

• Product Characteristics - What is the difference between a burrito, soft taco and fajita size tortilla?

  The difference is only in the diameter. A burrito is approximately 10”, a soft taco is about 8” and the fajita is 6”.

• Promotions, contests and sweepstakes - Where can I find information about a current promotion, contest or sweepstakes?

  Information related with promotions, contests and sweepstakes is available in our main website. Please visit guerrerotortillas.com

• Shelf life - How long can tortillas be kept at ambient temperature after I buy them?

  The tortillas can be left at ambient temperature and should be good until the date printed on the package.

• Shelf life - I bought a package of tortillas and they were in the refrigerated section at the store. Should I refrigerate them at home?

  Yes. If the product was in the refrigerated section at the store, they have a refrigerated code date printed on the package. If the product is not kept in the refrigerator after purchase, it may grow mold before its expiration date, depending on humidity and other ambient factors.

• Shelf life - How long can we keep the tortillas after opening the package?

  It depends on the handling conditions the product was exposed to. If you are not going to consume the whole package after opening it, wash your hands, remove the tortillas you will need and tightly close the package. The product should be good until the expiration date printed on the package.

• Shelf life - What happens to tortillas after their shelf life has expired?

  They may grow mold and may become dry.

• Shelf life - Is it OK to freeze corn tortillas?

  Yes, it is OK to freeze corn tortillas. It is very important that you let them thaw in the refrigerator for a day or two before using them. Corn tortillas should not be thawed in the microwave.

• Shelf life - Is it OK to freeze flour tortillas?

  Yes, it is OK to freeze flour tortillas. It is very important that you let them thaw in the refrigerator for a day or two before using them. Flour tortillas should not be thawed in the microwave.

• How do I figure out net carbs and total carbs for the Carb Watch tortillas?

  You can calculate the number of Net Carb grams of the carb balance tortillas yourself by looking at the information provided on the nutritional facts panel:
  Net Carbs = Total Carbohydrates – Total Fiber
  The total carbs are as indicated on the back panel as total carbohydrates.

• What ingredient makes the high fiber for the Carb Watch tortilla?

  The modified wheat starch is the ingredient that contributes to the high fiber content in the Carb Balance Tortillas.

• What is net carbs? What does it mean?

  The Net Carbs is a calculated value that comes from a subtraction of the total fiber from the total carbohydrates.

• Why are the total carbohydrates different from the net carbs?

  The total carbohydrates include all types of carbohydrates like sugar, sugar alcohol, fiber and others. The net carbs do not include the carbs from the total fiber.

• How are the calories calculated for the Carb Watch products?

  The calories are calculated using the general factors of 4, 4, and 9 calories per gram for protein, total carbohydrate (less the amount of non-digestible carbohydrates and sugar alcohols), and total fat, respectively, as described in USDA Handbook No. 74.

• How do I heat up a tortilla?

  Preheat skillet to medium heat. Cook each side of the tortilla for approx. 30 seconds. Flip a third time and cook for aprrox. 30 sec until puffed. Serve warm and enjoy.